New Customer Service Training Series

Be the positive difference in a highly competitive market where customer retention and new customer acquisition are top priorities for every institution.
Your frontline will enjoy the engaging video-based courses included in the Customer Service series. Each course is approximately 4-14 minutes long.

Video-based courses and topics included in the Customer Service series:

  • Customer Service Introduction
  • Etiquette
  • Know Your ‘Pathy
  • What I Can Do
  • Happy to Help
  • Inbound and Outbound Conversations
  • Proper Email and Chat Etiquette
  • Digital Ping-Pong
  • Using Canned Responses
  • Helping Upset Customers
  • Customer Service Summary
For a full course description, visit our online course catalog.
Training is often the key to creating a top-notch customer service experience. Add the Customer Service series to your training program today! Your customers will thank you.
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