Your frontline will enjoy the engaging video-based courses included in the Customer Service series. Each course is approximately 4-14 minutes long.
Video-based courses and topics included in the Customer Service series:
- Customer Service Introduction
- Know Your ‘Pathy
- What I Can Do
- Happy to Help
- Inbound and Outbound Conversations
- Proper Email and Chat Etiquette
- Digital Ping-Pong
- Using Canned Responses
- Helping Upset Customers
- Customer Service Summary
Training is often the key to creating a top-notch customer service experience. Add the Customer Service series to your training program today! Your customers will thank you.